FAQ

FAQ

Frequently Asked Questions

Common Questions

HookahFruits.com.au follows all local and state laws associated with the sale of HOOKAH FRUITS™ products. Therefore, you must be at least 18 years of age or older to be eligible to purchase any flavoured Hookah Fruits™ on our website.

With the launch of HOOKAH FRUITS™ in Australia, we target customers all over the country and selling our products online through our eCommerce website. Rather than being restricted to customers who can buy products from the store in person, you can now buy from another city or state and eventually internationally. By the way, you would be able to access your products anywhere, anytime and our business is opened 24 hours a day and 7 days a week.

We provide international shipping services for customers who interested in our products and willing to purchase them online. We have been organizing this service for most of the countries to deliver purchased items by Australian international post service. Please check the shipping policy before purchasing any items.

In order to maintain the needs of all our customers, our products are available via our online shop as well as Amazon Australia. Hence there are two methods to shop your favourite Fruits for Smoking at https://hookahfruits.com/shop/ as well as our Amazon Shop. Stay tuned for availability on other marketplaces in the coming future.

Yes, HOOKAH FRUITS™ products are available for purchase in eligible supermarkets as well as certain shisha shops.

We accept payments through PayPal, Visa, Mastercard, and American Express.

Yes, we do. We are not just an online retailer. Our products are sourced from our offshore factory and shipped from Australia to other countries. You are dealing directly with the wholesale source, and there are no “middle-men” in our distribution process. Throughout the past years, we have been offering a tailored wholesaling process to numerous distributors, hookah bars, hookah cafes and Hookah/ Shisha retailers.

In order to provide the best selection for all customers, we offer a wide variety of wholesale HOOKAH FRUITS™ in 50g, 100g, 250 and 1kg containers. If you are interested, please send us an email to [email protected] or fill the contact form on https://hookahfruits.com/wholesale

Product Questions

In HOOKAH FRUITS™ products, the processed fruit is replaced with dry and harmful Tobacco. So, they don’t have nicotine and tar at all. Instead of burning Tobacco, Juicy and tasty fruit evaporate, and smoke is much lighter and less harmful. However, the smoke emitted by the charcoal on your shisha can cause a health risk. All in all, this product is not the same as all other tobacco products, not 100% harmless, but a much healthier and less dangerous alternative.

For each standard Hookah/Shisha bowl, only 10 to 15 grams of Hookah Fruits™ is enough for up to 3 hours of smoking. So, you can fill at least 5-7 bowls with each 100-gram container.

We recommend that you fragment the fruit before using the large pieces to get the best results. However, if you use whole slices of fruit as well, there will not be a problem.

We recommend that you store the our products in a cool, dry and dark place. If you follow these procedures, the products are estimated to last up to two years from the production date.

We have recognized that each bowl of flavoured Tobacco lasts approximately 30 minutes to an hour, depending on which brand of Tobacco is used. Through rigorous testing, with HOOKAH FRUITS™ products, you will prolong your shisha session for up to 3 hours.

No, our products can be used on any Hookah/Shisha such as Wooden, metal, glass, etc.

No, our products can be used on any Hookah/Shisha bowl with enough space.

Yes, you are able to combine our products with other products such as nicotine, however, longevity and taste cannot be guaranteed.

Definitely, cut and prepare your fruit head routinely and fill it with HOOKAH FRUITS™ just as normal.

Yes, our products can be used as normally together with your shishas ice chamber for a cooling effect.

Shipping Information

We ship HOOKAH FRUITS™ products widely in Australia, so whether you are in Sydney, Melbourne, Adelaide, Perth, Brisbane, or anywhere else in the country, we can easily deliver them to you. Also, we provide international shipping services for customers who interested in our products and willing to purchase them online.

This information is guidelines only and based on reasonable expectations and experience.

  • Delivery in Australia with Regular service is estimated 2 to 5 business days (depends on state)
  • Delivery in Australia with Express service is estimated 1 business day
  • International delivery with Economy service is estimated +10 business days
  • International delivery with Standard service is estimated +6 business days
  • International delivery with Express service is estimated 2 to 4 business days

Return Policy

We always try to look after our customers and work with them to resolve these issues. Please send an email through to [email protected] within 7 business days after getting your purchased items. In meanwhile, providing details of your order/tax invoice number and what the problem is so that we best assist you.

As soon as the issues have been discovered, you would be able to send any UNUSED or UNOPENED products back to us within 7 business days at Level 33, Australia Square, 264 George St, Sydney, NSW 2000, Australia. Please be noticed that damaged goods will not be accepted.

Please allow 3-5 business days for us to process that return, but once we do, we will reach out to you to see if you would prefer a return or exchange. Depending on the circumstances of the return you may be responsible for the return shipping.

International Customs

Possibly. Each country has its own laws regarding importation. We ship under the assumption that you are aware of your own country’s import regulations and are responsible for them. To find out what these regulations may be, please contact your local customs or post office prior to purchasing.

Definitely! Just ask customs return the shipments to the sender. Once we receive it back to our warehouse, we can issue a refund. Please keep in mind that we are not able to return the cost of shipping and returned packages will be subject to a 50% restocking fee as well.

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