Shipping Policy
All Australian orders are dispatched from our warehouse in Sydney with Australia Post. We deliver our products widely in Australia, so whether you are in Sydney, Melbourne, Adelaide, Perth, Brisbane, or anywhere else in the country, we can easily deliver them to you.
Also, we provide International Shipping services for customers who are interested in our products and willing to purchase our products online. We have been trying to offer this service to most countries and organize to deliver purchased items by Australia Post. The shipping charges vary depending on several factors such as the weight of your order, your location, and the shipping mode you selected. if we are not able to ship by AusPost, we will get another courier such as DHL, UPS, USPS or FedEx to deliver your order.
PLEASE NOTE:
- There can be possible delays during this high-volume sale period. Our team are working hard to make sure you get your order as soon as possible and appreciate your patience.
- Orders placed after the dispatch cut-off time will be processed in the following business days. orders placed after the cut-off time on Friday and through the weekend will begin processing on the following Monday.
- For international orders, All duties, taxes and licenses incurred while shopping at HOOKAH FRUITS™ are the sole responsibility of the overseas customer. Please check with your local customs office before ordering.
- If you don’t ask for a SOD (Signature on Delivery) or the buyer gives the courier authority to leave the parcel somewhere safe, we are not held liable in the event the parcel goes missing. Therefore, HOOKAH FRUITS™ will not be able to refund or resend the parcel.
- No pickups are available. All orders are processed from our online store and shipped to your nominated address.
Shipping Address
Customers are responsible for ensuring the address they provide at checkout is accurate and complete. We are not responsible for orders that are returned or incorrectly delivered because the address details provided at checkout were incorrect. Although you are welcome to contact us after placing your order and request to change the address, we cannot guarantee these changes as sometimes they are requested after the items have been packaged and are ready for dispatch.
Please note:
Due to COVID-19 some courier companies have taken the precaution of processing all deliveries as an ATL (Authority to Leave) transaction. This means the parcel will be left in a safe place at the delivery address, and a photo will be taken of the item at the door. If the courier cannot deliver the package to a safe place, they will leave a calling card with further instructions. In this instance, the parcel will be dropped into a local Parcel Connect outlet for collection at a convenient time or returned to the nearest depot for re-delivery.
Tracking Your Order:
When your order is dispatched, you will be provided with a confirmation email and tracking number. If your order has been shipped with a courier service, you will receive a tracking number which you can click to open.
You may track your package by calling the AusPost Customer Service or going online https://auspost.com.au/mypost/track/. Also, you are able to login into your account and check your order status there. Please contact us in a timely manner if there is a failed delivery attempt or service interruption. Couriers will return parcels they have not been able to deliver within 5 business days of the first attempt. If you do not contact us to advise of the issue and the parcel is returned, you may be required to pay for the reshipment of goods (as we will have already been charged a Return To Sender fee)
DOMESTIC SHIPPING POLICY
International Shipping Policy
DOMESTIC SHIPPING POLICY
Delivery in Australia-Regular Service
These timetables are guidelines only and based on reasonable expectations and experience. The table shows the expected number of business days to deliver parcels within Australia. For delivery times between specific points, we might change the regular price, as local conditions can affect normal standards.
| Within Same State | ||
|---|---|---|
| Service | Posted For Delivery | Estimate Delivery By (Business Day After Posting) |
| Standard Delivery | Whitin metropolitan area of capital cities or within the same city or town or environs | 2 Days |
| Between metropolitan area of a capital city and a country location | Up to 4 Days | |
| Between country locations | Up to 5 Days | |
| To Other State | ||
|---|---|---|
| Service | Posted For Delivery | Estimate Delivery By (Business Day After Posting) |
| Standard Delivery | Between Sydney / Brisbane; Sydney / Melbourne | 2 to 3 Days |
| Between Sydney / Adelaide; | 3 to 4 Days | |
| Between Other Capital Cities | 5 to 6 Days | |
| To Other Interstate Locations | We will get back to you with price and delivery time | |
PLEASE NOTE:
- Same Day Dispatch Cut-Off Times for Standard Shipping: Order before 12pm, Monday to Friday AEDT
- Orders placed after the dispatch cut-off time will be processed in the following business days.
- Orders placed after cut-off on Friday or through the weekend will begin processing on the following Monday.
- To other interstate locations, we will get back to you with the price and delivery time.
All shipping is done via Australia Post and calculated with a fixed price based on the number of items you have purchased. You can find the standard shipping fees as the following:
| HOOKAH FRUITS™ REGULAR SHIPPING SERVICES | |||||
|---|---|---|---|---|---|
| Row | Amount | Description | Shipping Method | Post Area | Delivery Cost |
| 1 | <$50 | *Fixed Shipping Price | Standard | Within Australia | $6.90 |
| 2 | $51 – $99 | *Fixed Shipping Price | Standard | Within Australia | $4.90 |
| 3 | >$100 | *Free Shipping | Standard | Within Australia | $0.00 |
| 4 | 1 Gift Box | *1 Gift Box with 5 JARS *1 HOOKAH FRUITS™ Gift Box *1 HOOKAH FRUITS™ Catalogue *1 HOOKAH FRUITS™ Shopping Bag | Standard | Within Australia | $4.90 |
| 5 | 1 Box (20 JARS) | *1 Box with 20 JARS *1 HOOKAH FRUITS™ Stand *1 HOOKAH FRUITS™ Brochure *Free Shipping | Standard | Within Australia | $0.00 |
| |||||
Delivery in Australia-Express Service
Express Post guarantees next-business-day delivery within the Express Post delivery network. The Express Post network includes interstate between all capital cities (except Darwin, and in Perth CBD only) as well as some major centres. It also operates within each state between the primary metropolitan area of the capital and the main provincial centres. All in all, it covers 80% of Australian business addresses, private addresses and Post Office Boxes.
If your parcel is lost or damaged, and you haven’t purchased Extra Cover, compensation of up to $100 and a postage refund may be payable. Subject to Australian Consumer Law, Australia Post does not accept liability for any consequential or indirect loss or damage arising due to any failure related to our service. Neither the compensation included with our Express Post service nor the purchase of Extra Cover limits any rights you may have under Australian Consumer Law.
PLEASE NOTE:
- We use Australian post express which is next business day delivery within the express post network like Australian capital cities, major metro areas and Perth CBD. See if your postcode is eligible here. For other WA & NT areas, express can take up to 3 business days.
- If your item is for an address outside the Express Post network, we’ll use the fastest possible transport links, but it won’t be covered by our Next Day Guarantee.
- Same Day Dispatch Cut-Off Times for Express Shipping: Order before 3 pm, Monday to Friday AEDT
- Orders placed after the dispatch cut-off time will be processed in the following business days.
- Orders placed after cut-off on Friday or through the weekend will begin processing on the following Monday.
- To other interstate locations, we will get back to you with the price and delivery time.
You can find the express shipping fees as the following:
| HOOKAH FRUITS™ EXPRESS SHIPPING SERVICES | |||||
|---|---|---|---|---|---|
| Row | Amount | Description | Shipping Method | Post Area | Delivery Cost |
| 1 | <$50 | *Fixed Shipping Price *Email Track Advice | Express | Within Australia | $9.90 |
| 2 | $51 – $99 | *Fixed Shipping Price *Email Track Advice | Express | Within Australia | $7.90 |
| 3 | >$100 | *Fixed Shipping Price *Email Track Advice | Express | Within Australia | $3.90 |
| 4 | 1 Gift Box | *1 Gift Box with 5 JARS *1 HOOKAH FRUITS™ Gift Box *1 HOOKAH FRUITS™ Catalogue *1 HOOKAH FRUITS™ Shopping Bag | Express | Within Australia | $7.90 |
| 5 | 1 Box (20 JARS) | *1 Box with 20 JARS *1 HOOKAH FRUITS™ Stand *1 HOOKAH FRUITS™ Brochure | Express | Within Australia | $3.90 |
| |||||
Delivery Summary in Australia
| HOOKAH FRUITS™ DOMESTIC SHIPPING SERVICES (REGULAR & EXPRESS) | |||||
|---|---|---|---|---|---|
| Row | Amount | Delivery Time | Shipping Method | Post Area | Delivery Cost |
| 1 | <$50 | 2-4 DAYS | Standard | Within Australia | $6.90 |
| 1-3^ | Express | $9.90 | |||
| 2 | $51 – $99 | 2-4 DAYS | Standard | Within Australia | $4.90 |
| 1-3^ | Express | $7.90 | |||
| 3 | >$100 | 2-4 DAYS | Standard | Within Australia | Free |
| 1-3^ | Express | $3.90 | |||
| |||||
What You Need to Know:
- Delivery is stated in BUSINESS days, and Express Delivery orders must be placed BEFORE 3 PM AEST to be dispatched the same day.
- Please note, HOOKAH FRUITS™ is not responsible for any delays caused by Australia Post, especially during high volume seasons. However, these are the best delivery estimations available and are quite reliable and quick. Further, items purchased on pre-order are subject to varying shipping times.
- All Australia Post parcels are signature on delivery (SOD) with the authority to leave. This means you’re welcome to sign for your parcel at delivery, otherwise, if Australia Post determines there is a safe place for the parcel, it can be left at the address – Australia Post will record a proof of delivery in this instance.
- If you have any further questions, please get in contact with our customer service team by sending an email to [email protected]
- Please note, express delivery is only available in postcodes covered by Australia Post Express Delivery. Check if your postcode is covered HERE.
In the event of an unsuccessful delivery, the following will occur:
- If no one is available to receive the order, the order will be left in a safe place if deemed by the driver.
- If no one is available to receive the order and there is no safe place to leave the order the delivery will be attempted the following day within the same time slot again.
- If unsuccessful on the second attempt it will be returned to the HOOKAH FRUITS™ office over the next 48 hours
- If the order is addressed to a commercial address and cannot be delivered it will be returned to the HOOKAH FRUITS™ over the next 48 hours
- For any order changes or other enquiries please send an email to [email protected]
International Shipping Policy
All shipping is done via Australia Post and calculated at the time the order is placed. HOOKAH FRUITS™ ships internationally to different countries based on Australia post zoning. The cost of sending your parcel or courier item overseas is determined by several factors like the weight of your order, your location, the shipping mode that you have selected and which of the following 9 zones it’s being sent to:
- Zone 1: New Zealand
- Zone 2: China
- Zone 3: Rest of Asia
- Zone 4: USA and Canada
- Zone 5: Pacific islands
- Zone 6: UK and Ireland
- Zone 7: Major Europe
- Zone 8: Rest of World 1
- Zone 9: Rest of World 2
PLEASE NOTE:
- If you need more information about the details of different countries, please click HERE. If your country is not listed in the table, please send us your inquiry to [email protected] to find out the other shipment ways.
- If we are not able to ship by AusPost, we will get another courier such as DHL, UPS, USPS or FedEx to deliver your order.
Economy (cost-effective) International Delivery
When ‘how much’ matters more than ‘how long’, send your items with International Economy. International Economy is an untracked service when speed isn’t the highest priority.
We’ll find you the most cost-effective route by air and pass on the savings.
| Economy International Delivery | |
|---|---|
| Ideal For | Non-Urgent Low Value Parcels Up To 2KG |
| Estimated Arrival | +10 Business Days |
| Send Up to | 2KG Parcels |
| Tracking | You Can Track Your Delivery |
| Try Adding |
|
Standard International Delivery
With plenty of optional extras, International Standard gives you the flexibility to choose what matters most.
| Standard International Delivery | |
|---|---|
| Ideal For | Trackable, Non-Urgent Parcels |
| Estimated Arrival | +6 Business Days |
| Send Up to | 20KG Parcels |
| Come With | Tracking (Inc. Email Notification) |
| Try Adding |
|
Express International Delivery
Trust International Express for delivery in 2 to 4 business days to metro areas of major cities. We’ll keep you updated with SMS and email notifications along the way and get a signature at the other end.
| Express International Delivery | |
|---|---|
| Ideal For | Trackable, Letters and Documents |
| Estimated Arrival | 2-4 Business Days Between Major Metro Areas |
| Send Up to | 20KG Parcels |
| Come With | Tracking (Inc. SMS and Email Notification) Signature On Delivery (Only Available To Certain Countries) |
| Try Adding | Extra Cover (Additional Charges Apply And Only Available To Certain Countries) |