Shipping Policy

All Australian orders are dispatched from our warehouse in Sydney with Australia Post. We deliver our products widely in Australia, so whether you are in Sydney, Melbourne, Adelaide, Perth, Brisbane, or anywhere else in the country, we can easily deliver them to you.

Also, we provide International Shipping services for customers who are interested in our products and willing to purchase our products online. We have been trying to offer this service to most countries and organize to deliver purchased items by Australia Post. The shipping charges vary depending on several factors such as the weight of your order, your location, and the shipping mode you selected. if we are not able to ship by AusPost, we will get another courier such as DHL, UPS, USPS or FedEx to deliver your order. 


  • There can be possible delays during this high-volume sale period. Our team are working hard to make sure you get your order as soon as possible and appreciate your patience.
  • Orders placed after the dispatch cut-off time will be processed in the following business days. orders placed after the cut-off time on Friday and through the weekend will begin processing on the following Monday.
  • For international orders, All duties, taxes and licenses incurred while shopping at HOOKAH FRUITS™ are the sole responsibility of the overseas customer. Please check with your local customs office before ordering. 
  • If you don’t ask for a SOD (Signature on Delivery) or the buyer gives the courier authority to leave the parcel somewhere safe, we are not held liable in the event the parcel goes missing. Therefore, HOOKAH FRUITS™ will not be able to refund or resend the parcel.
  • No pickups are available. All orders are processed from our online store and shipped to your nominated address.

Customers are responsible for ensuring the address they provide at checkout is accurate and complete. We are not responsible for orders that are returned or incorrectly delivered because the address details provided at checkout were incorrect. Although you are welcome to contact us after placing your order and request to change the address, we cannot guarantee these changes as sometimes they are requested after the items have been packaged and are ready for dispatch.
Please note:

Due to COVID-19 some courier companies have taken the precaution of processing all deliveries as an ATL (Authority to Leave) transaction. This means the parcel will be left in a safe place at the delivery address, and a photo will be taken of the item at the door. If the courier cannot deliver the package to a safe place, they will leave a calling card with further instructions. In this instance, the parcel will be dropped into a local Parcel Connect outlet for collection at a convenient time or returned to the nearest depot for re-delivery.

Tracking Your Order:
When your order is dispatched, you will be provided with a confirmation email and tracking number. If your order has been shipped with a courier service, you will receive a tracking number which you can click to open.
You may track your package by calling the AusPost Customer Service or going online Also, you are able to login into your account and check your order status there. Please contact us in a timely manner if there is a failed delivery attempt or service interruption. Couriers will return parcels they have not been able to deliver within 5 business days of the first attempt. If you do not contact us to advise of the issue and the parcel is returned, you may be required to pay for the reshipment of goods (as we will have already been charged a Return To Sender fee)

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